PRIVACY POLICY

Privacy Policy

Alchemy Apparel believes in privacy protection in our shopping experience. As we are customers of other sites as well, we truly appreciate and respect the importance of Internet privacy and data protection.

We do not store any of your personal details except from the one you have provided upon registration and subscription. We do not keep any of our customers banking details and certainly do not have the access to the bank account at any time.

Upon ordering and registering on our site, you may be asked to provide us with personal information – names, addresses, contact details and banking details (if suitable). We will not disclose this information to third parties other than those related to the deliveries of the products purchased from our website without your consent.

Customers may still visit our site anonymously.

 

Collection and Use of Personal Information

When you register as a user and make a purchase on Alchemy Apparel website, we may use your personal details to send marketing/promotional offers via email from time to time. If you wish to discontinue receiving such communications from us, you may opt-out and unsubscribe to our newsletter. We may also pass your name and shipping details to other third parties for delivery purposes – e.g.: courier service or supplier.

Your information may also be used for the followings:

  1. To update you on the delivery of the products and customer support
  2. To provide relevant product information
  3. To improve and personalize the shopping experience on our website
  4. To gather data and run analysis over market research, efficacy of marketing strategies, and to develop reports and risk management.

 

Updating Your Personal Information

You can always update your personal information by accessing to your Alchemy Apparel account at any time. Should you feel that your personal data is inaccurate, misleading, or not up-to-date; you may contact us for assistance.

As we are practicing secure and doubt-free services, we may request for proof of identity as standard security procedures before revealing any information. This proof of identity will include email and password registered; therefore you may need to keep this information at all times. We would like to advise you not to apply any browsers memory function which may lead to personal breach of information.

 

Changes to the Privacy Policy

Alchemy Apparel reserves the rights to make amendments and changes to the Privacy Policy without prior notice at any time. However, any changes made will be announced on the website.

 

Contacting Us

We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied – we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a member of the Alchemy Apparel team, who will be delighted to answer any questions you may have.

 

 

 

RETURN POLICY

You may return it within seven (7) working days upon received. Only exchanging of size, defects & damaged items are applicable. The product(s) must be unworn, unwashed, unaltered, with the tag/label still attached and in the original packaging (if available). This policy is only applicable to full-priced item(s) on our site.

Customers are advised to email us first at admin@alchemysupplies.com.my with your #ORDER ID and product details before returning the product. You may click here for the online return form.

Any products returned must abide the terms mentioned above. Returns due to creases from shipping will not be accepted. Should the product is returned to us in unsuitable condition, we reserved the right to refuse the return and the product will be send back to you.

All shipping costs are borne by customer and we are not liable until item reaches our office.

Walk-in returns to our physical store are accepted with prior notice. Kindly email admin@alchemysupplies.com.my for further assistance.

 

  1. How do I return a product?
    You may return the product within seven (7) days of parcel received and make sure the product abides the return/exchange policy terms. Kindly email admin@alchemysupplies.com.my and provide us with your #ORDER ID, product details and reason of returning. Don’t forget to include your return form in the returning parcel.
  2. Where can I get the RETURN FORM?
    You may download the return formhere
  3. Delivery charges.
    For any exchange request, delivery charge is applied and any postage charges are borne by customers. However, for exchange of items mistakes made by Alchemy Apparel, we are responsible for any postage charges applied.
  4. How do I know my returned item has been received?
    We will notify you as soon as we received your returning parcel and your return request will be processed accordingly.
  5. Can I collect or return the product at the store?
    Kindly be informed that walk-in return/ pickup are available upon request. You may arrange a free pick-up at our store by emailing us at admin@alchemysupplies.com.my
  6. How long will my return/refund be processed?
    All return/refund requests will be processed within seven (7) working days upon parcel received.
  7. I received incorrect refund or replacement item, what should I do?
    Oops sorry dear! Kindly email us at admin@alchemysupplies.com.my for further assistance.
  8. Defective / Faulty Item

This is a mightily embarrassing and we will have them all covered. We are really sorry and will make it up to you in any possible ways! Please drop us an email with the following details:

  • Order ID
  • The matter of the issue (defective/faulty)
  • Pictures or videos, whichever applicable
  • Please provide your banking details to ease the postage refund processes.
  1. Embroidered Item

Please note that all embroidered items are NON-EXCHANGABLE. No exchange of size or color once embroidered. Only mistakes made by Alchemy Apparel can be exchanged.

 

PRODUCT DESCRIPTION

LABCOAT – Made of high quality polyester fabric – is easy to care and manage, less wrinkle, easy to iron,

 

ABOUT US

Alchemy Apparel officially launched on BERAPA TARIKH 2017.

Your Satisfaction Is Our Priority

Alchemy Apparel revolves our brand with high quality and stylish scrub suit and lab coat for men and woman. Starts from the top notch of fabric selection detailing and sleek cutting all made just for customer satisfaction. We came out with high quality, stylish products with very reasonable price.

 

Email: sales@alchemysupplies.com.my

Contact: 014-3255702

Facebook: @alchemyapparel

Instagram: @alchemyapparelassb